1. Home
  3. Privacy Policy

Privacy Policy

Privacy Policy

Introduction

PokeOlive (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our customers and website visitors in accordance with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, share, and secure personal data when you:

  • Make purchases or transactions on our Pokémon-themed online store

  • Browse or otherwise interact with our website

  • Join or unsubscribe from our mailing list

By using PokeOlive’s services or providing us with your data, you agree to the practices described in this policy.

Data Controller

Olli Digital Limited
Registered Address: 51 Bracken Road, Sandyford, Dublin, D18 CV48
Contact email: hello@pokeolive.com

What Personal Data We Collect

  1. Identity & Contact Data

    • Name, billing and shipping address, email address, telephone number

  2. Transaction Data

    • Products ordered, transaction amounts, payment method, order history

  3. Technical & Usage Data

    • IP address, browser type and version, device identifiers, operating system, referring URLs, pages visited, time stamps, session durations, clickstream data

  4. Marketing & Communications Data

    • Mailing list subscription status, opt‑in consent timestamp, communication preferences

How We Collect Your Data

  • Directly from you when you place an order, register an account, or sign up for our mailing list

  • Automatically via cookies and similar tracking technologies when you browse our site

  • From third parties such as payment processors or analytics providers

Purposes of Processing & Legal Bases

Purpose Personal Data Category Legal Basis (GDPR)
Processing your orders & payments Identity, Contact, Transaction Performance of a contract
Providing customer support Identity, Contact Legitimate interest (efficient service)
Website analytics & improvement Technical, Usage Legitimate interest (improving UX)
Sending promotional emails (opt‑in only) Marketing, Communications Consent
Targeted advertising on third‑party platforms (e.g., Facebook, Instagram, TikTok) Marketing & Communications, Technical & Usage Data Consent
Fulfilling legal obligations Transaction, Identity Legal obligation

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality

  • Analyze site usage and performance

  • Provide personalized content and offers

You may manage your cookie preferences via our cookie banner or within your browser settings.

Mailing List & Marketing Communications

  • Opt‑In: You must explicitly subscribe to receive marketing emails.

  • Opt‑Out: Every marketing email includes an “unsubscribe” link. You may also email hello@pokeolive.com or adjust your preferences in your account dashboard at any time.

  • Third‑Party Advertising: We also use customer data to create and serve targeted advertising on social media and other third‑party platforms (e.g., Facebook, Instagram, TikTok). These campaigns are based on your consent and you may withdraw consent at any time.

Data Sharing & Transfer

We may share your data with:

  • Service Providers: Payment processors, shipping companies, IT and hosting providers, analytics services

  • Marketing Platforms: Social media and advertising partners such as Facebook, Instagram, TikTok, to enable personalized ad targeting (using hashed or pseudonymized identifiers)

  • Legal Authorities: When required by law, court order, or to protect our rights

Any third parties processing data on our behalf are contractually bound to keep it secure and to process it only for specified purposes.

No personal data is transferred outside the European Economic Area (EEA) unless appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

Data Retention

  • Transactional Data: Retained for up to 7 years to comply with tax and accounting laws

  • Account & Contact Data: Retained as long as your account is active or for up to 3 years after inactivity

  • Marketing Data: Retained until you withdraw consent or unsubscribe

Your Rights Under GDPR

You have the right to:

  1. Access your personal data

  2. Rectify inaccurate or incomplete data

  3. Erase data (“right to be forgotten”), subject to legal obligations

  4. Restrict or object to certain processing activities

  5. Data portability — receive your data in a structured format

  6. Withdraw consent at any time (for marketing processing)

To exercise any of these rights, please contact us at hello@pokeolive.com. We will respond within one month.

Data Security

We implement appropriate technical and organizational measures, including:

  • HTTPS/TLS encryption for data in transit

  • Secure servers with firewalls and intrusion detection

  • Access controls and encryption for data at rest

  • Regular security audits and staff training

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date below reflects the most recent changes. We encourage you to review this page periodically. Significant changes will be communicated via our website or by email if you are a subscriber.

Last Updated: April 20, 2025

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please write to:

Olli Digital Limited
Registered Address: 51 Bracken Road, Sandyford, Dublin, D18 CV48
Contact email: hello@pokeolive.com